Terms of Service

Welcome to TicketWindow

By accessing or using our website, mobile application, or services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our platform.

1. Use of Services

• You must be at least 18 years old or have parental consent to use our services.
• You agree to provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.

2. Ticket Purchases

• All ticket purchases are final unless otherwise stated.
• Tickets are only valid if purchased through TicketWindow or an authorized seller.
• We are not responsible for lost, stolen, or damaged tickets.
• Tickets may not be resold or transferred for profit unless explicitly allowed.

3. Event Changes & Cancellations

• Event details (time, venue, performers) are subject to change.
• If an event is canceled, you may be entitled to a refund as per the event organizer’s policy.
• Service fees are non-refundable unless required by law.

4. Seller Responsibilities

• Sellers must provide accurate event details.
• Sellers are responsible for fulfilling ticket purchases and managing refunds when applicable.
• TicketWindow reserves the right to suspend or remove sellers who violate these terms.

5. Payments & Fees

• Payments are processed through secure third-party gateways (e.g., PayFast).
• By purchasing a ticket, you authorize us to charge your selected payment method.
• Service fees may apply and are disclosed at checkout.

6. Prohibited Conduct

You agree not to:

• Use the platform for unlawful or fraudulent purposes.
• Attempt to interfere with the security or functionality of the site.
• Impersonate another person or misrepresent your affiliation.

7. Intellectual Property

• All content, logos, and trademarks on TicketWindow belong to us or our partners.
• You may not copy, modify, or distribute our content without written permission.

8. Limitation of Liability

• TicketWindow acts as an intermediary between buyers and sellers.
• We are not liable for cancellations, postponements, or changes to events.
• Our liability is limited to the amount you paid for tickets through our platform.

9. Privacy & Data Protection

• We collect and process your data in accordance with our Privacy Policy.
• By using our services, you consent to the collection and use of your data as described.

10. Account Termination

We may suspend or terminate your account if you:

• Violate these Terms of Service.
• Engage in fraudulent or harmful activities.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

12. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new effective date.